In a recent phone call from one of our customers, we were able to determine the need for a service call.  The real point of this conversation is that regular maintenance, having your water softener looked over every 3 – 5 years, can save you money and frustration with hard water.  Here is the conversation:

Client:  I have an issue with my water.  I think it may be a bit hard, but I’m not sure. I have a water softener.

Me: I’m sorry to hear that.  May I ask you a few questions to help determine a solution.

Client: Sure!

Me: Have you noticed a difference in the amount of suds when bathing, doing laundry or washing dishes?

Client: Yes, I just mentioned that to my husband the other day.

Me:  Great observation on your part.  Has your water softener been using salt?

Client: Yes, but now that you ask, it has been using a bit more than in the past.

Me: Well, it’s a good sign you’re using salt, but not that you’re using more. Do you know if your softener is running as efficiently as it should?

Client:  I assume so.

Me: When was the last time you had it serviced?

Client:  I haven’t had any service since I purchased it.

Me: How long ago was that?

Client:  About 10 years ago.

Me: Have you noticed any white build-up on some or all of your faucets or spotting on your glasses or dishes.

Client:  Yes. We’ve noticed more spotting on our dishes, but thought it might be our dish washer or the detergent.

Me:  Thank you.  That is all very helpful. You might be surprised at how many parts, many of which are moving, that are in a water softener.  After time, they can wear and need maintenance or replacement.  We recommend to have your softener looked over every 3 – 5 years.  The reason we recommend this is most problems start small and you may not feel the difference in your water at first.  Then, that problem finally grows to the point where you notice it.  By then, it could have already had a negative effect on your plumbing, water using appliances, and fixtures with the build-up of calcium.

Client: I never really thought about regular maintenance.

Me: That’s why we’re here. Our responsibility is to educate our clients and provide a solution to your issue.  Based on the information you shared with me, your water softener is not working the way it should.  I would recommend having our tech come to your home and do a maintenance check of your softener to make sure all is working properly.  If it’s not, he will tell you exactly what is wrong, provide an estimate for repair, and perform that repair with your approval.  Will that work for you?

Client: Yes, please. I’m tired of dealing with this situation.

Me: I certainly understand.  Let’s take a look at the calendar and find a date and time that works for you.

Client:  Perfect.  Thank you!

Solution: Cleaning of some parts, lubricating some seals, and replacing 1 part.  Problem solved and a water softener that is now working efficiently….as it should.

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