Frequently Asked Questions

How do I know which water conditioner is best for me?
Your Tri County Water Conditioning Technician can perform a free test to analyze your water, determine how many people in your home, review your water usage and then recommend the best softener to solve all of your water issues.

What about buying a water softener from my local home improvement store?
There are many different types of hard water and water problems. A one size fits all approach may not meet all your needs. In addition, your local home improvement store does not offer installation, long term warranty or service.

What is the cost of a water conditioning system?
The cost of your system will vary based on your water source (well, city supplied), your water issues and water usage. Our water consultants can help you determine which system will serve your needs best and recommend a model keeping your budget and needs in mind.

What are the benefits of soft water?
A water treatment system from Tri County Water Conditioning will more than pay for itself over time. You will use less soap and detergent for your dishes and laundry, less soap and shampoo products when bathing, your appliances will be more energy efficient, and you will receive longer life out of your clothing, dishes and water using appliances.

What’s wrong with having no water softener?
Hard water can build up scale in your plumbing and water using appliances. To keep your dishwasher, water heater, pipes, kitchen appliances and ice makers in top working order, it is best to use conditioned water. You will have fewer maintenance problems and add many years to the life of your appliances and plumbing.

How do I know when I need salt delivered?
Depending on how many people are in your home, the amount of water you use, and the degree of hardness in your water, you will use varying amounts of salt. Your Tri County Water Technician will be able to determine how often you need to have salt delivered and place you on a delivery schedule that meets your needs.

Isn’t municipal water already softened?
Municipalities often treat water with chlorine to remove bacteria. This meets Federal requirements, but can leave a chlorine aftertaste in your water. Their treatment does not soften water, so a water conditioning system is still recommended.

What is a Reverse Osmosis Drinking Water System?
The EcoWater Reverse Osmosis (RO) drinking water system provides high-quality water for worry-free drinking and cooking. It removes sediment, chlorine taste and odor, dissolved solids and particulate matter. This state-of-the-art filter will improve the quality of water from wells or municipal water supplies.

What kinds of contaminants does Reverse Osmosis Drinking Water System reduce?
There are simply too many to list here, but some of the most common ones include: Aluminum, Arsenic, Asbestos, Atrazine, Benzene, Chlorides, Chlorine, Copper, Cryptosporidium, Cyanide, Fluoride, Giardia, Lead, Mercury, Nitrates, Radium, Radon, Silver, Sodium, Sulfide, Trichloroethylene, and Total Trihalomethanes.

Can you make my ice cubes clean and clear?
Yes. We can hook up our reverse osmosis drinking water system to both your sink and refrigerator, giving you clean and clear ice cubes you will be comfortable serving to your guests.

What is a salt bridge and how do I fix it?
A salt bridge occurs when a hard crust forms in the brine tank and creates an empty space between the water and the salt, preventing the salt from dissolving into the water to make brine. Common causes of bridging include high humidity, temperature changes around the water softener or using the wrong kind of salt. You may have a salt bridge if your salt tank appears full but you know your water isn’t soft. The quickest way to test for a salt bridge is to take a broom handle and carefully push on the top of the salt, using a little bit of pressure to break it up if it has solidified. Salt mushing is the more serious of the two problems and happens when dissolved salt recrystallizes and forms a sludge on the bottom of the brine tank. This thick layer of salt keeps the water softener from properly cycling through the regeneration process, leaving your water hard and creating a serious blockage in the tank. If you test for a salt bridge but it doesn’t break up when pushing on it, salt mushing is probably the cause. Draining the softener of its water, removing all of the old salt and replacing it with fresh salt is the best way to fix this problem.

What causes water to continuously flow to the drain?
A water softener should not continuously drain. If the water softener continues to run and drain, the system may be stuck in the regeneration phase and not automatically switching to the conditioned phase. Place the unit in bypass mode and contact Tri County Water to have our service technician perform a service check. See below regarding placing your system on bypass.

What is a bypass valve?
The purpose of bypass valves on water treatment devices is to allow the user to easily divert water around the treatment device. The most common bypass valves are a push/pull or a lever. The bypass valve is located on the back of the water softener between the plumbing lines and water softener. If you are instructed to place the water softener on bypass to redirect the water look for a push/pull or lever and move in the opposite direction.

What do the error codes mean on my water softener display panel?
There are many error codes that can occur on the face plate of the water softener. Each error code defects a different issue. It is best to contact our Tri County Water Technician.